Program Delivery 13

• How to Get Started
• Program Feedback - Tell Us What You Think
• Learning Guarantee
• Program Completion Timeframes
• Our Privacy Promise to You

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Teleclasses & Labs 10

• ICA Teleclass Etiquette
• How to view the teleclass schedule in your time zone
• What order do I take Classes?
• Connecting using Audio and Video (zoom)
• Connecting to Classes

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Student Forum 6

• How To Search The Forum
• How to edit or delete a post in the Forum
• How to ask a question in the forum
• Forum Discussion Post or Comment Error Message - Characters too long
• How to bookmark a conversation thread in the forum

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Peer Coaching 5

• Peer Coaching - What is it?
• Peer Coaching - How to find a Coach or Client
• Can Peer Coaching With ICA Be Counted As Paid Coaching?
• How to Get My Forum User URL
• Filtering Coach Search

Graduation & Certification 16

• Graduation Outcomes and Assessment. What is the Difference?
• Observed Coaching - What is it?
• Observed Coaching - Registration Process
• What is CPC?
• Observed Coaching - Class Structure

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Teleclasses & Labs 4

• Che cosa sono le classi telematiche (Teleclass Etiquette Italian)
• Zoom Dial In Instructions Italian
• Finance Chargebee
• Finance Reverse A Payment

Downloads 1

• Il Coaching Agreement

教练培训课程/ Program Overview 17

• 课程时长框架 Program Time Frames
• 满意度保证 - Learning Guarantee
• 如何开始学习 Getting Started
• 需要帮助？Need Support?
• 问卷调查 Survey

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同侪教练 Peer Coaching 6

• 何为同侪教练 What is peer coaching?
• 同侪教练 - 会谈要求 Session Requirements
• 同侪教练 - 课程要求时数以及规则 Program Requirements and Guidelines
• 同侪教练- 如何寻找教练或客户 How to find a Coach or Client
• ICA同侪教练算付费教练还是公益性的?

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毕业和评鉴 / Graduation and Assessment 4

• 毕业和评鉴有何区别？Difference between Graduation and Assessment
• 笔试（在线知识测验）Written Test
• ACC and PCC Credential Applications
• When Will I Get My Certificate? 我何时能够获得证书？

观察下的教练 Observed Coaching 6

• 观察下的教练口试政策 Observed Coaching-Oral test Policy
• 观察下的教练——我会得到什么样的反馈？Observed Coaching- what feedback will I get?
• 观察下的教练——如果缺课了怎么办？Observed Coaching- what if I missed a session?
• 观察下的教练——谁是我的客户 Observed Coaching- Who is my client?
• 观察下的教练——知识评鉴——笔试 Observed Coaching - Knowledge Evaluation - Written Exam

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如何开始 Get Started 0

电话课堂和讨论课 Teleclass & Labs 6

• 电话课堂礼仪 Teleclass Etiquette
• 电话课堂与讨论课的区别 Difference between Teleclass and Labs
• 课堂临时取消了怎么办？ What if no trainer in the teleclass?
• 如何拨入线上课堂，进行时区转换 How to dial into a teleclass
• connecting-using-audio-音频连接线上课堂

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